Director of Engineering, Member Experience – Core User Experience (B2C)

Omada Health is on a mission to inspire and engage people in lifelong health, and they are seeking an experienced Director of Engineering to lead teams responsible for the Core User Experience. This role involves owning the technical strategy and execution for member engagement, focusing on onboarding, navigation, and support experiences while partnering closely with Product and Design.

Responsibilities:

• Own the technical and execution strategy for Omada’s core member experience, from first interaction to long-term engagement
• Partner closely with Product, Design and our Applied AI team, to translate behavioral science and product vision into scalable, maintainable systems
• Define Core UX OKRs and success metrics, and lead teams to deliver against quarterly commitments with transparency and predictable execution
• Set a high bar for craft, performance, and reliability in mobile and web experiences, especially in moments that matter (onboarding, navigation, messaging, support)
• Balance new product development with long-term system health, resilience, developer productivity, and product development velocity
• Build systems and experiences that proactively reduce member confusion and operational burden. Support should never be an afterthought
• Grow and mentor Engineering Managers, Staff+ engineers, and future leaders, creating clear paths for impact and progression
• Establish and review metrics for engagement/retention, support burden, crash-free/performance, and delivery predictability, using data to steer priorities and prove OKR movement
• Work with our Platform organization on infrastructure and shared services, while owning reliability outcomes and operational excellence for the member experience domain

Requirements:

• 12+ years of experience in engineering leadership, including 5+ years managing managers
• Experience leading multiple product teams delivering best-in-class web and mobile experiences at scale, with a high bar for craft, performance, and reliability
• Strong product instincts paired with a pragmatic, data-driven approach to decision-making
• Proven ability to define success metrics and hold teams accountable to outcomes, not just output, in an Agile environment
• Proven ability to lead quarterly planning/OKRs across multiple teams, including capacity planning, organizational design, dependency management, and data-driven course correction
• Experience hiring, developing, and retaining high-performing engineering leaders
• Deep understanding of mobile (iOS/Android) and web development tradeoffs
• Accountable for a healthy 24/7 on-call and reliability culture: reducing toil, improving incident response, and strengthening learning loops