Senior Professional Services Engineer

OPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity, and they are seeking a Senior Professional Services Engineer to deliver OPSWAT solutions to customers. This role involves providing managed services, acting as a trusted technical advisor, and leading deployments while ensuring high-quality service delivery.

Responsibilities:

• Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments
• Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions
• Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams
• Provide expert advice on cybersecurity best practices, zero-trust frameworks, malware prevention, and secure file transfer workflows
• Deliver technical workshops, product training, and knowledge transfer sessions
• Ensure successful go-live and handoff to customer operational teams or OPSWAT Managed Services
• Run 24x7/8x5 SOC operations depending on service scope
• Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS)
• Lead threat investigations, incident triage, and escalation to customer teams
• Build and implement detection rules, playbooks, and incident workflows
• Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement
• Ensure SLA adherence and high-quality service delivery
• Own project planning, execution, and delivery for Professional Services engagements
• Create and manage project plans, timelines, risks, documentation, and stakeholder communication
• Coordinate across internal teams including Product, Engineering, Support, and CS
• Manage multiple customer projects simultaneously while meeting delivery deadlines
• Serve as a primary technical point of contact for assigned customers
• Communicate complex technical concepts clearly and confidently to both technical and executive audiences
• Build strong customer relationships that drive trust, adoption, and long-term value
• Participate in quarterly business reviews (QBRs) and service improvement discussions

Requirements:

• 7+ years in cybersecurity, with strong exposure to enterprise environments
• Hands-on system administration experience (Windows, Linux)
• Strong understanding of Cloud (AWS, Azure, GCP) and hybrid deployments
• Networking expertise across IT & OT environments, including segmentation, firewalls, VPNs, ICS/SCADA basics
• Prior experience working in a SOC environment and delivering SOC services
• Familiarity with SOC tools & technologies such as: SIEM (Splunk, QRadar, Sentinel), SOAR platforms, EDR/XDR solutions, Vulnerability management, Threat intelligence platforms
• Knowledge of cybersecurity frameworks such as NIST, MITRE ATT&CK, ISO 27001
• Strong project management skills with experience driving complex technical projects
• Experience working with enterprise customers across multiple time zones
• Excellent written and verbal communication skills
• Ability to lead customer conversations with clarity, confidence, and empathy
• Strong problem-solving and critical-thinking skills
• Ability to work in fast-paced environments and handle multiple priorities
• Certifications like PMP, PRINCE2, or Agile methodologies are a plus
• Security certifications such as CISSP, CISM, CEH, GCIH, GCIA
• Cloud certifications (AWS/Azure/GCP)
• Networking certifications (CCNA, CCNP)