OPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity, and they are seeking a Senior Professional Services Engineer to deliver OPSWAT solutions to customers. This role involves providing managed services, acting as a trusted technical advisor, and leading deployments while ensuring high-quality service delivery.
Responsibilities:
- Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments
- Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions
- Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams
- Provide expert advice on cybersecurity best practices, zero-trust frameworks, malware prevention, and secure file transfer workflows
- Deliver technical workshops, product training, and knowledge transfer sessions
- Ensure successful go-live and handoff to customer operational teams or OPSWAT Managed Services
- Run 24x7/8x5 SOC operations depending on service scope
- Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS)
- Lead threat investigations, incident triage, and escalation to customer teams
- Build and implement detection rules, playbooks, and incident workflows
- Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement
- Ensure SLA adherence and high-quality service delivery
- Own project planning, execution, and delivery for Professional Services engagements
- Create and manage project plans, timelines, risks, documentation, and stakeholder communication
- Coordinate across internal teams including Product, Engineering, Support, and CS
- Manage multiple customer projects simultaneously while meeting delivery deadlines
- Serve as a primary technical point of contact for assigned customers
- Communicate complex technical concepts clearly and confidently to both technical and executive audiences
- Build strong customer relationships that drive trust, adoption, and long-term value
- Participate in quarterly business reviews (QBRs) and service improvement discussions
Requirements:
- 7+ years in cybersecurity, with strong exposure to enterprise environments
- Hands-on system administration experience (Windows, Linux)
- Strong understanding of Cloud (AWS, Azure, GCP) and hybrid deployments
- Networking expertise across IT & OT environments, including segmentation, firewalls, VPNs, ICS/SCADA basics
- Prior experience working in a SOC environment and delivering SOC services
- Familiarity with SOC tools & technologies such as: SIEM (Splunk, QRadar, Sentinel), SOAR platforms, EDR/XDR solutions, Vulnerability management, Threat intelligence platforms
- Knowledge of cybersecurity frameworks such as NIST, MITRE ATT&CK, ISO 27001
- Strong project management skills with experience driving complex technical projects
- Experience working with enterprise customers across multiple time zones
- Excellent written and verbal communication skills
- Ability to lead customer conversations with clarity, confidence, and empathy
- Strong problem-solving and critical-thinking skills
- Ability to work in fast-paced environments and handle multiple priorities
- Certifications like PMP, PRINCE2, or Agile methodologies are a plus
- Security certifications such as CISSP, CISM, CEH, GCIH, GCIA
- Cloud certifications (AWS/Azure/GCP)
- Networking certifications (CCNA, CCNP)