RCI-FB-69861-1 Program Manager (UX research Operations) [NO C2C]

Rangam is seeking a Program Manager (UX research Operations) to manage change management operations and support multiple programs end-to-end. The ideal candidate will be responsible for operational, administrative, and reporting activities while ensuring training materials and team resources are current.

Responsibilities:

• Manage change management operations, including scheduling and coordinating trainings, supporting tooling updates, and maintaining documentation to ensure training materials and team resources stay current
• Support multiple programs end-to-end with operational, administrative, and reporting activities (e.g., tracking workstreams, preparing updates, maintaining dashboards/status docs, and coordinating cross-functional follow-ups)
• Partnering with a team of program managers in executing core operational processes for the team including, but not limited to: Supporting multiple programs with operational, administrative and reporting activities
• Managing change management processes including scheduling trainings, updating tooling and documentation to keep training and team resources current
• Maintaining sandbox environments for testing and training
• Supporting participant recruitment operations across various workflows

Requirements:

• 3+ years of experience working in a similar capacity
• Experience supporting or leading change management initiatives
• Strong written and verbal communication skills to drive alignment and adoption
• Highly organized; able to manage details across multiple workstreams
• Proven ability to juggle multiple priorities and deliver in a fast-moving environment
• Prior experience working with User Experience Research or Design Operations
• Detail-oriented with a commitment to accuracy and quality
• Background in UX research and/or design operations
• Experience recruiting and coordinating participants for user studies (e.g., screening, scheduling, consent, incentives)
• Strong problem-solving skills with a practical, solutions-oriented approach
• Resourceful and proactive in navigating ambiguity, unblocking work, and finding the right partners/tools to get things done