Rangam is seeking a Program Manager (UX research Operations) to manage change management operations and support multiple programs end-to-end. The ideal candidate will be responsible for operational, administrative, and reporting activities while ensuring training materials and team resources are current.
Responsibilities:
- Manage change management operations, including scheduling and coordinating trainings, supporting tooling updates, and maintaining documentation to ensure training materials and team resources stay current
- Support multiple programs end-to-end with operational, administrative, and reporting activities (e.g., tracking workstreams, preparing updates, maintaining dashboards/status docs, and coordinating cross-functional follow-ups)
- Partnering with a team of program managers in executing core operational processes for the team including, but not limited to: Supporting multiple programs with operational, administrative and reporting activities
- Managing change management processes including scheduling trainings, updating tooling and documentation to keep training and team resources current
- Maintaining sandbox environments for testing and training
- Supporting participant recruitment operations across various workflows
Requirements:
- 3+ years of experience working in a similar capacity
- Experience supporting or leading change management initiatives
- Strong written and verbal communication skills to drive alignment and adoption
- Highly organized; able to manage details across multiple workstreams
- Proven ability to juggle multiple priorities and deliver in a fast-moving environment
- Prior experience working with User Experience Research or Design Operations
- Detail-oriented with a commitment to accuracy and quality
- Background in UX research and/or design operations
- Experience recruiting and coordinating participants for user studies (e.g., screening, scheduling, consent, incentives)
- Strong problem-solving skills with a practical, solutions-oriented approach
- Resourceful and proactive in navigating ambiguity, unblocking work, and finding the right partners/tools to get things done