Senior Director, Field Engineering (Remote Eligible)

Smartsheet is a company that has been empowering teams for over 20 years through innovative work management solutions. The Senior Director, Field Engineering will lead the technical engagement lifecycle for enterprise customers, ensuring successful integration and deployment of Smartsheet's platform capabilities.

Responsibilities:

• Own the end-to-end technical engagement lifecycle for strategic accounts, including pre-sales architecture, technical discovery, integration design, deployment, and handoff to customer success
• Design and oversee multi-system integrations connecting Smartsheet to platforms like Salesforce, ServiceNow, SAP, Workday, and the Microsoft 365 ecosystem
• Hold the senior technical relationship at strategic accounts
• Partner with account executives and solutions consultants on strategic opportunities
• Lead technical discovery, scope field engineering engagements, and ensure that what gets proposed is deliverable
• Navigate enterprise security and compliance requirements, including data governance reviews, SSO and identity integrations, and compliance framework validations such as SOC 2, FedRAMP, and HIPAA-adjacent reviews, without losing deal momentum
• Recruit, develop, and retain a high-performing team of field engineers
• Define career paths, set technical standards, and build an environment where engineers grow by solving the hardest customer problems
• Build and maintain a playbook library
• Drive the solutions force multiplier
• Close the product intelligence loop
• Coordinate with the Forward Deployed AI Engineering team on complex accounts

Requirements:

• 8 to 12 years of enterprise software engineering or solutions engineering experience, with at least 3 years leading customer-facing technical teams
• Deep enterprise integration experience across platforms such as Salesforce, ServiceNow, SAP, Workday, Microsoft 365, and REST/GraphQL API patterns. You have designed and delivered integrations that enterprises depend on in production
• A track record of owning the enterprise technical relationship, including navigating complex procurement and security reviews and delivering against commitments under real pressure
• A default toward repeatability. You document as you go, and your team's best work does not stay inside the team
• Proven people leadership: you hire well, develop deliberately, and hold the bar on technical quality and customer commitment
• Strong executive communication skills. You can write an architecture document and a business case, and present both in the same meeting to a mixed technical and business audience
• Earns trust across product, engineering, and sales by being useful, not just agreeable. Cross-functional partners seek this person out because they move things forward, not because they have to
• Ability to travel domestic and international approximately 25–50% of the time
• Legally eligible to work in the U.S. on an ongoing basis
• BS or MS in Computer Science, a related field, or equivalent industry experience
• Smartsheet platform experience in a production enterprise context
• Experience in regulated industries such as healthcare, financial services, or government, where compliance is a first-class engineering constraint
• Familiarity with agentic AI workflows, MCP, or AI-augmented enterprise deployments
• Experience in partner ecosystem delivery models with firms such as Deloitte, Accenture, or PwC
• AWS, Azure, or GCP cloud architecture certifications or hands-on infrastructure experience
• Pre-sales solutions engineering background at an enterprise SaaS company