Director of Engineering - Platform Services

Storable is redefining property management for specialty real estate. The Director of Engineering, Platform Services will lead the teams that power Storable’s cross-product platform, focusing on core identity and access services while ensuring operational excellence and collaboration with various stakeholders.

Responsibilities:

• Own the engineering strategy and roadmap for platform services including SSO/identity, access control, and e-signature, and common services used by the Storage vertical, aligned to company and product goals
• Define and drive a platform-first approach: build shared capabilities once and scale them across products and verticals
• Partner with Product, Architecture, and Security to define long-term IAM, permissions, and access control strategy, including federation, MFA, and delegated/organizational access
• Lead multiple teams to deliver high-impact initiatives such as:
• Portal/SSO adoption and federation across products
• Migration of FMS systems onto the Access Control platform service
• Expansion and hardening of Storable eSign across surfaces
• Establish clear execution plans, milestones, and success metrics; ensure teams hit commitments while managing risk and trade-offs
• Collaborate closely with product engineering teams to design integration patterns, migration plans, and rollout strategies that minimize customer disruption
• Own the operational health of platform services (availability, performance, incident response, SLAs)
• Drive secure-by-default engineering practices for identity, authentication, authorization, and sensitive workflows (e.g., payments-adjacent, PCI-impacted, SOC2 expectations)
• Raise the bar on reliability, observability, and resilience, including on-call practices, runbooks, and post-incident learning
• Partner with Security to evaluate and mitigate platform risks, including abuse, privilege escalation, and integration misuse
• Lead, develop, and retain a high-performing group of engineering managers and senior ICs, including career growth, coaching, and performance management
• Build a healthy, inclusive team culture that values accountability, psychological safety, and continuous improvement
• Shape hiring plans and partner with Talent/HR to recruit exceptional engineering talent in both US and international locations
• Act as the primary engineering counterpart for Product and PMO on platform services
• Represent Platform in architecture reviews, quarterly planning, and portfolio trade-off discussions, clearly articulating impact, risk, and dependencies
• Communicate status, risks, and decisions to executive stakeholders in a clear, concise, and data-informed way

Requirements:

• 10+ years of software engineering experience, with 5+ years in engineering leadership (managing managers and/or multiple teams)
• Proven track record owning platform or shared services in a multi-product B2B SaaS environment (e.g., identity/SSO, permissions, access control, security-sensitive services)
• Deep familiarity with: Authentication & identity: SSO, OAuth/OIDC/SAML, MFA, IdP integrations, session management
• Authorization & permissions: role- and attribute-based access control, delegated/organizational access models, cross-application entitlements
• Operating high-availability services in production (99.9%+ uptime, incident management, observability)
• Demonstrated success leading complex, cross-team migrations or platformization efforts (e.g., consolidating multiple legacy services into a shared platform)
• Strong technical background in modern cloud architectures (microservices, APIs, event-driven systems) and familiarity with secure coding practices
• Excellent communication and stakeholder management skills, including experience working directly with senior product and business leaders
• Experience in payments-adjacent, compliance-heavy, or security-sensitive domains (e.g., PCI, SOC2, HIPAA-like environments)
• Background working with multi-tenant enterprise customers, particularly around enterprise SSO, delegated administration, and granular permissions
• Experience leading distributed teams (onshore/offshore) and scaling organizations through change
• Prior experience in property management, fintech, or similar vertical SaaS is a plus, but not required