Technical Engineer

NOARK Electric is a company specializing in electrical equipment and services, and they are seeking a Technical Engineer to enhance their regional customer service capabilities. The role involves providing technical support, managing customer service operations, and ensuring effective integration of daily operations within overseas subsidiaries.

Responsibilities:

• Familiar with MV GIS, MV AIS, and LV SWBD configurations
• Hands on experience in electrical equipment installation, commissioning, and after-sales service
• Lead the continuous improvement of regional customer service capabilities, ensuring effective integration of daily operations within overseas subsidiaries under a matrix (dual-line) management structure
• Manage regional customer service hotline operations, including case intake, registration, response, dispatching, follow-up, and service audits; ensure timely handling of routine and urgent issues, and escalate critical or high-impact quality concerns to headquarters as required
• Conduct data analysis on customer feedback, and maintain accurate and up-to-date records, including complaint logs, return and replacement tracking, and spare parts inventory
• Deliver on-site technical support services, including troubleshooting, incident handling, product maintenance, and replacement; evaluate service effectiveness and drive continuous improvement
• Identify potential quality issues related to returned products, and oversee inspection, coordination, and monitoring of the return and acceptance process
• Provide advanced technical support to customers and internal sales teams, including product consultation, selection guidance, and technical expertise to support sales activities

Requirements:

• Bachelor's degree in Electrical Engineering, Mechatronics, or a related field
• Minimum of 3 years of relevant work experience
• Solid understanding of T&D products and related technologies
• Ability to analyze technical issues and provide effective solutions
• Strong on-site coordination and problem-solving skills
• Ability to respond effectively in dynamic situations
• Excellent communication skills
• Strong customer service orientation
• Proficient in using computers, standard office software, and general office/network equipment
• Experience in the transmission & distribution (T&D) or power equipment industry