Senior Manager Operations Systems Design & Development

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. The Sr. Manager, Operations Systems Design and Development will lead the design and evolution of operations systems supporting airline catering facilities, ensuring they operate reliably and integrate effectively. This role includes managing vendor relationships, streamlining workflows, and analyzing operational data to identify improvement opportunities.

Responsibilities:

• Defines the future state architecture for operations systems, including modernization, consolidation, and integration strategies
• Establishes design standards, configuration principles, and governance frameworks for operations tools
• Manages relationships with system vendors, influencing product roadmaps and ensuring timely resolution of defects
• Partners with IT and vendors to improve data flows, performance, and system interoperability
• Identifies opportunities to streamline workflows, reduce manual processes, and improve system usability
• Translates operational needs into system requirements and prioritizes enhancements based on business value
• Oversees UAT planning, execution, and sign off for operations related releases
• Analyzes operations data, system usage, and workflow performance to identify improvement opportunities

Requirements:

• 5–7 years of experience supporting or managing enterprise operational systems across operations, supply chain, manufacturing, or logistics environments
• Airline or airline catering experience strongly preferred, with a solid understanding of high-volume, time-sensitive operations
• Deep technical understanding of operations systems such as GroundStar, fleet telematics tools, etc
• Strong knowledge of end-to-end operational processes, including planning, execution, master data management, and associated controls
• Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority
• Advanced expertise in system configuration, integration, troubleshooting, and data-driven problem solving
• Excellent communication skills, with the ability to effectively bridge technical and operational teams
• Partners with analytics teams to define KPIs and ensure systems support robust reporting