Principal Product Manager- GenAI

Sephora is a leading beauty retailer that values diversity and inclusivity. They are seeking a Principal Product Manager – GenAI to lead the development of AI-powered customer experiences, focusing on enhancing personalization and decision-making through innovative technology solutions.

Responsibilities:

• Drive GenAI Strategy. Serve as the GenAI domain expert for AI-powered client experiences, defining and owning the GenAI vision across the end-to-end client journey, including Home Page, PDP, Basket, and Checkout, in close partnership with Business and UX
• Define Product Vision & Roadmap. Translate GenAI capabilities into a clear, actionable product strategy and roadmap, identifying where generative and agentic solutions can meaningfully improve discovery, decision-making, and conversion while ensuring consistency and quality across channels
• Lead AI Beauty Chat Evolution. Own and influence features that impact both AI Beauty Chat and Shop Path KPIs, clearly defining success metrics across the journey and articulating why each GenAI-driven initiative is being built and how it integrates into the broader ecosystem
• Partner with Engineering & Architecture. Work closely with Engineering and Enterprise Architecture to evaluate technical approaches, guide implementation decisions, and advise business partners on GenAI feasibility, trade-offs, and prioritization
• Drive Measurable Results. Ensure successful execution of initiatives in the GenAI domain supporting Client Experience, leveraging rigorous testing and experimentation to measure success against key KPIs and validate impact on conversion and engagement
• Enable Enterprise GenAI Adoption. Educate and enable enterprise partners and teams on how to effectively leverage AI and GenAI tools, serving as a trusted advisor and thought partner on best practices for using AI responsibly and efficiently

Requirements:

• 8+ years of product management experience with a successful history of launching highly effective products for large, transactional websites
• Deep GenAI and applied AI product experience, with a demonstrated track record improving conversational experiences through rapid experimentation, evaluation rigor, and measurable impact on engagement and business outcomes
• Hands-on fluency with modern AI building patterns, including rapid prototyping, agent design and orchestration (tool calling, memory, guardrails, behavioral contracts)
• Strong judgment and expertise to prioritize high-impact opportunities, with experience in data-informed decision making and conducting and interpreting qualitative and quantitative user research to drive product decisions
• Proven ability to build and maintain strong relationships with key stakeholders across business, engineering, UX, and architecture teams, effectively managing expectations and communicating risks and mitigation plans
• Demonstrated ability to meet critical deadlines while maintaining strong relationships with internal teams and vendor partners, operating effectively without close supervision
• Bachelor's Degree required
• Experience using roadmap tools such as JIRA to effectively define and communicate product roadmaps