Remote Customer Service & Sales Representative – Career Transition Opportunity (Training Provided)

Ian Graham Agency, LLC is a remote financial services agency focused on mentorship and training. They are seeking a Customer Service & Sales Representative to guide individuals through the sales process, responding to warm inquiries and providing a positive customer service experience.

Responsibilities:

• Respond to warm inquiries from individuals who requested information online, by phone, or through mail
• Deliver a positive customer service experience through scheduled Zoom or phone appointments
• Educate clients on available options and help them complete straightforward applications
• Follow a step-by-step system that removes guesswork and supports long-term success
• Work remotely with full training, tools, and back-office support provided
• Full-time schedules typically include: 5–10 hours per week on outreach and follow-ups, 10–20 hours per week meeting with customers, 5–10 hours per week on training, development, and administrative tasks

Requirements:

• Experience in customer service, teaching, hospitality, retail, or administrative roles
• Dependable and professional
• Comfortable speaking with people
• Desire for a remote role with training and a clear growth path
• Self-motivated and open to coaching
• U.S. Citizen or Permanent Resident willing to complete licensing and a background check