Customer Success Enablement Specialist - Remote

RealPage, Inc. is seeking a Customer Success Enablement Specialist to support their fast-growing Success team. This role focuses on building and scaling the enablement function through the development of onboarding and ongoing training programs for Customer Success and Onboarding teams.

Responsibilities:

• Help build, define and scale our Customer Success and Onboarding enablement strategy
• Work with Success leadership to develop, execute, optimize and assess Customer Success enablement programs
• Ensure our Customer Success onboarding program provides an incredible first experience and sets up new hires for success
• Coach and mentor Customer Success new hires as they ramp in their role
• Use performance data to identify knowledge or skill gaps across the Success team
• Apply adult learning principles to facilitate different learning methods; including instructor led, peer to peer and self guided
• Partner with Success leadership to design segment specific on-going enablement programs to further develop the teams soft skills and industry knowledge
• Partner cross functionally to drive further alignment between Success and other departments
• Develop enablement programs to aid team members career growth
• Build out an on-demand enablement resource library