Senior IT Engineer, Automation

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. The Senior IT Engineer, Automation is responsible for designing and delivering high-impact business process automations across Omada's internal systems ecosystem, acting as a trusted consultant and thought partner to solve complex operational challenges.

Responsibilities:

• Lead the intake process by clarifying requirements, gathering context, and translating problem statements into structured technical scopes
• Assess the potential ROI on incoming automation requests to ensure the team focuses on the highest-value opportunities
• Evaluate technical feasibility, system dependencies, and potential risks of proposed automations to support effective prioritization and planning
• Identify risks, edge cases, security concerns, and downstream impacts early and surface them as part of the discovery cycle
• Lead in-depth discovery sessions with stakeholders to understand existing processes, pain points, and constraints, through whiteboarding and shadowing sessions
• Rapidly absorb and model unfamiliar problem spaces, deconstructing ambiguous processes into clear workflow models and candidate automation designs
• Draw on patterns, prior experience, and instinct to propose, iterate, and refine flows in real time, co-creating solutions with stakeholders
• Facilitate conversations that challenge long-standing assumptions, help partners rethink crystallized processes, and build alignment on new ways of working
• Communicate trade-offs clearly and constructively, including when deterministic vs. agentic/AI-driven approaches are appropriate
• Translate requirements and process designs into detailed automation builds across platforms such as Tines, n8n, and API-driven workflows
• Integrate SaaS platforms using REST APIs, webhooks, event-driven triggers, and structured JSON payloads to create robust end-to-end workflows
• Build automations that adhere to security, reliability, observability, and governance standards, including identity and access controls, auditability, and change management expectations
• Iterate rapidly on prototypes, validating logic and refining flows to ensure stability, performance, and alignment with business rules
• Ensure all build artifacts (logic flows, decision models, error handling, and dependency maps) are well-documented and auditable
• Coordinate with Engineering when custom APIs or technical support is required for automation execution
• Collaborate with agentic/AI specialists when a solution calls for MCP-based or LLM-driven components, contributing requirements and integration logic rather than owning agentic framework development
• Perform structured UAT with stakeholders, incorporating feedback and ensuring readiness for deployment through formal change management processes
• Own the full lifecycle of automation deployments, including testing, launch, hypercare, tuning, and steady-state stabilization
• Maintain, optimize, and refactor automations as upstream systems evolve or new business requirements emerge
• Ensure automations are built to be inheritable and understandable, with documentation aligned to standards for long-term maintainability
• Monitor performance and troubleshoot issues, proactively implementing improvements that enhance reliability and reduce operational burden
• Partner with stakeholders across Omada, including P&C, Recruiting, Finance, Care Delivery, Support, Security, Compliance, and Engineering, to understand workflows, challenges, and downstream impacts
• Work closely with EPD (Engineering, Product, and Design) and Security teams on automation-related projects, ensuring alignment on technical dependencies, integration points, API behaviors, risk posture, system load, and system constraints
• Provide technical consultation on automation feasibility, integration complexity, and required process or policy adjustments, including when to favor deterministic workflows vs. agentic approaches
• Contribute to an 'automation-as-a-service' model by building solutions that leverage reusable logic, consistent design patterns, and governed connectivity

Requirements:

• 7+ years of hands-on experience in systems automation, solutions engineering, professional services, or multi-system workflow integration
• Demonstrated track record in a client-facing or consulting capacity, leading discovery sessions, translating business pain into technical solutions, and presenting trade-offs to non-technical stakeholders
• Hands-on experience designing and building secure, resilient automations in at least one orchestration platform (Tines strongly preferred)
• Strong technical understanding of REST APIs, webhooks, event-driven integrations, and structured JSON
• Proven ability to deconstruct complex business processes into structured workflow models and actionable technical designs
• Experience conducting UAT, validating edge cases, and participating in formal change management processes
• Strong documentation skills, including Business Requirements Documents, Product Requirement Documents, workflow diagrams, and technical specifications
• Ability to operate autonomously in a fast-paced environment while managing multiple concurrent automation projects
• Strong communication and partnership skills, with the ability to collaborate effectively across technical and non-technical teams, including senior stakeholders
• Experience with additional automation platforms (n8n, Workato, Zapier, or equivalent)
• Familiarity with agentic or AI-assisted workflow patterns, including when and how to integrate LLM-based decisioning into automation flows
• Experience in SOX, HIPAA, or other audit-aligned environments
• Exposure to identity lifecycle automation (e.g., Okta, Workday, SCIM-based provisioning)