Project Manager (Global Research)

Tailored Management is seeking a Project Manager for their Participant Engagement team within Global Research Operations. The role involves implementing global operational systems, managing change processes, and providing support across multiple programs to enhance researcher productivity.

Responsibilities:

• Your primary responsibilities will be partnering with a team of program managers in executing core operational processes for the team including, but not limited to:
• Supporting multiple programs with operational, administrative and reporting activities
• Managing change management processes including scheduling trainings, updating tooling and documentation to keep training and team resources current
• Maintaining sandbox environments for testing and training
• Supporting participant recruitment operations across various workflows
• Providing consistent progress updates to the team, including triaging and managing tooling bug reports
• Participating in project meetings as necessary
• Team-wide metrics data collection and validation
• Managing purchase orders and supporting budget logistics
• Additional ad hoc project support as needed

Requirements:

• 3+ years of experience working in a similar capacity
• Prior experience working with User Experience Research or Design Operations
• Proficient in MS Office and Google Workspace tools (spreadsheets, calendaring, presentation, word processing)
• Experience supporting or leading change management initiatives
• Strong written and verbal communication skills to drive alignment and adoption
• Highly organized; able to manage details across multiple workstreams
• Proven ability to juggle multiple priorities and deliver in a fast-moving environment
• Organization-wide experience launching or relaunching a tool, including partnering on the end-to-end rollout/launch experience and go-to-market strategy
• Worked closely with change management and cross-functional partners to enable adoption and a smooth rollout
• Background in UX research and/or design operations
• Experience recruiting and coordinating participants for user studies (e.g., screening, scheduling, consent, incentives)
• Strong problem-solving skills with a practical, solutions-oriented approach
• Resourceful and proactive in navigating ambiguity, unblocking work, and finding the right partners/tools to get things done
• Prior Meta in change management