Key skills
PythonCGo.NETBashAnsibleOpenShiftGitMentoringCollaborationFirewall
About this role
SPECTRAFOR is a leading open-source software company, and they are seeking a Linux Support Engineer to serve as a primary escalation point for complex technical issues. The role involves collaboration with various teams to resolve critical incidents and improve product systems.
Responsibilities:
- Serve as a primary escalation point for the most complex, high-impact technical issues
- Collaborate directly with customers, developers, architects, and operations teams to resolve critical incidents and drive systemic product improvements
Requirements:
- Minimum 5 to 7 years of advanced Linux systems administration or engineering expertise, with mastery of networking, firewall configuration, security protocols, clustering, web server management, and databases
- Deep architectural understanding of Linux operating systems and a comprehensive, expert-level grasp of Red Hat's product suite
- Advanced proficiency in utilizing Linux command-line tools and debugging utilities, with a strong emphasis on bash scripting, kernel crash analysis, performance profiling, strace, Wireshark, and Git
- Proven experience handling high-visibility escalations and interacting confidently with enterprise customers, third-party vendors, and internal engineering teams
- Self-motivated with strong technical judgment, capable of autonomous decision-making in high-pressure, critical-down situations
- Red Hat Certified Engineer (RHCE) certification is required (or must be obtained within a specified timeframe upon hire)
- Bachelor's degree in relevant technical discipline
- Flexibility to cover evening or weekend shift duties on a rotating basis as needed
- Must be a U.S. Citizen or Permanent Resident and reside within the U.S
- Must complete a background check as part of the hiring process
- Prior experience mentoring technical staff or leading technical projects within a support or engineering environment
- Experience in highly regulated industries (Healthcare, Banking, Government)
- Deep, demonstrable expertise with Red Hat OpenShift Container Platform (OCP), Red Hat Ansible Automation Platform (AAP), or Red Hat Satellite
- Relevant experience as a Tier 3/Escalation engineer for a PaaS provider, hosting service, or large-scale enterprise environment
- Development-level experience with programming languages (Go, Python, C, .NET) to assist in reading and debugging source code
- Advanced credentials such as Red Hat Certified Architect (RHCA)