Associate Solutions Engineer - Enterprise

SHI International Corp. is a global provider of IT solutions and services, and they are seeking an Associate Solutions Engineer to support the sales team in designing and positioning technology solutions for customers. This early-career role involves collaboration with experienced team members to translate customer needs into practical solutions across various technology domains.

Responsibilities:

• Support Account Executives and Solutions Engineers during the presales process
• Participate in customer discovery calls and meetings to help understand basic business and technical requirements
• Assist with the design of solutions across datacenter infrastructure, networking, security, and services offerings
• Help prepare technical documentation, diagrams, and solution summaries for proposals and presentations
• Set up and assist with product demonstrations, labs, and proof‑of‑concept environments
• Learn and explain core vendor technologies and solutions with guidance from team members
• Assist in responding to technical questionnaires
• Collaborate with internal delivery and services teams to understand implementation approaches and best practices
• Maintain clear documentation of customer requirements and proposed solutions
• Actively build technical knowledge and Presales skills through training, shadowing, and hands‑on experience
• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution
• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience
• Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections
• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities
• Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled
• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions
• Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions
• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results

Requirements:

• Completed Bachelor's Degree or relevant work experience required
• 2-4 years of experience in a similar role
• Ability to travel to SHI, Partner, and Customer Events
• Experience working in complex Data Center sales opportunities - Intermediate
• Ability to design data center infrastructures that include hybrid cloud, hyper converged, software-defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms - Intermediate
• Strong knowledge of Virtualization technologies, Hypervisors, server virtualization, Software Defined Data Center, containerization, and automation - Basic
• Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
• Expertise in mainstream technologies to include: Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix - Intermediate
• Experience with Disaster Recovery, Business Continuity and High Availability Solutions (backup/recovery, data protection, mirroring, active/standby, active/active, clustering) - Intermediate
• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity
• Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution
• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience
• Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections
• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities
• Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled
• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions
• Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions
• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification
• Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results
• Advanced certification in one or more of the following mainstream technologies preferred: Dell Technologies, Cisco, VMware, NetApp, Pure Storage, HPE, Azure, AWS, Commvault, Rubrik, Cohesity, Veeam, Nutanix