Senior Technical Program Manager - Tech & Insights

DoorDash is a technology and logistics company dedicated to empowering local economies. They are seeking a Senior Technical Program Manager to enhance the planning, testing, launching, and support of software in production, while improving operational frameworks and incident response for critical people systems.

Responsibilities:

• Scale and mature the operating frameworks that govern how software is planned, tested, launched, and supported in production
• Establish design review, security review, and release readiness frameworks for higher-risk technical changes
• Embed security, compliance, and operational readiness into delivery workflows so they happen by default, not as last-minute checks
• Build mechanisms and tools that improve T&I efficiency with measurable outcomes, including automation for routine coordination and delivery visibility
• Improve visibility into technical debt, architectural dependencies, and cross-team impacts early enough to influence planning and prioritization
• Partner with engineering leaders to make critical operating rigor consistent without slowing teams down
• Improve technical delivery workflows, visibility, and governance across Jira, Slack, Workday, and other enterprise tools
• Own the incident response program and continuous improvement mechanisms that strengthen resilience over time

Requirements:

• 8+ years of experience in technical program management, engineering program management, or a similar role in a software or systems environment
• Strong understanding of the software development lifecycle, including design review, code review, testing, release management, and production support
• Experience driving complex cross-functional technical programs across engineering, product, operations, analytics, and business teams
• Proven ability to build operating models, standards, and processes that improve engineering execution without adding unnecessary overhead
• Strong experience with dependency management, risk management, launch readiness, and delivery planning for multi-team initiatives
• Experience with incident management, on-call models, escalation frameworks, and post-incident review
• Experience helping teams adopt AI-enabled workflows with clear guardrails around usage, quality, security, and operational consistency
• Strong written communication skills, including technical documentation, runbooks, operating procedures, and executive-ready updates
• Comfort working with Jira, Slack, and similar workflow systems to improve delivery visibility, governance, and coordination
• Ability to influence across teams, clarify ownership, and drive alignment without direct authority
• Strong technical fluency, including the ability to understand software architecture, integration patterns, and code-level implications well enough to work credibly with engineers
• You bring prior software engineering experience, or equivalent depth working alongside engineering teams, that allows you to read code, understand system behavior, and identify technical delivery risk early