Senior Supply Reliability Engineer

Engine is transforming business travel into a personalized and seamless experience. The Senior Supply Reliability Engineer will troubleshoot and resolve supply production issues, ensuring the quality of supplier integrations while collaborating with cross-functional teams to enhance platform reliability.

Responsibilities:

• Monitor API connections and integrations with supply partners, proactively identifying issues with data quality, response accuracy, or operational workflows
• Diagnose, triage, and resolve real-time and recurring problems, including undocumented errors, data discrepancies, and rate limiting behaviors
• Partner with Engineering to QA new supplier integrations and system changes before and after deployment, including reviewing API behavior, validating fix effectiveness, and surfacing edge cases that automated testing may miss
• Collaborate cross-functionally with Product, Engineering, and Supply teams to align on impact, prioritize high-severity incidents, and expedite resolution
• Lead or participate in incident management, investigating root causes and ensuring all relevant details (logs, error messages, impacted workflows) are documented in tracking systems
• Maintain and update documentation, knowledge bases, and standard operating procedures to drive efficiency and support continuous improvement
• Develop and track incident metrics (e.g., response times, resolution SLAs, recurring issue types) to inform supplier performance reviews and system enhancements
• Assist with ongoing monitoring, reporting, and process optimization to reduce incident frequency and improve platform reliability

Requirements:

• 3+ years diagnosing and resolving API and third-party integration issues in a production environment
• Strong technical skills, including data analysis, fluency with APM tooling, and experience with API technologies and protocols such as REST, SOAP, gRPC, webhooks, and websockets
• Proficiency in SQL for querying production and supplier data to support root cause analysis and operational reporting
• Ability to read TypeScript and write basic Python to support integration diagnostics, automation, and incident investigation
• Excellent verbal and written communication skills, with the ability to translate technical issues for diverse stakeholders and drive cross-team resolution
• Customer-oriented and outcomes-driven, with the ability to manage competing priorities under pressure
• Ability to work collaboratively with external partners and internal teams to resolve complex operational or technical challenges
• Familiarity with complex supplier ecosystems, inventory or distribution systems, or supplier onboarding in a B2B technology environment
• Experience crafting or improving knowledge bases and process documentation
• Exposure to automating support processes or incident triage