Implementation Engineer

Expel is a company focused on enhancing security for organizations, and they are seeking an Implementation Engineer to guide new customers through the onboarding process. The role involves ensuring a smooth transition from sales to service delivery, managing multiple implementations, and driving customer success by documenting statuses and hitting deployment milestones.

Responsibilities:

• Guide new customers through the onboarding process, transitioning from sales to service delivery
• Ensure customers are following timelines agreed to in sales cycle
• Driving technical onboarding as well as enablement on how to work with Expel
• Diligently documenting all customer statuses
• Ensure customers are hitting key deployment milestones in onboarding experience
• Become an expert in Workbench, our service offerings, and best practices for configuration
• Continuously drive towards reducing time to value for customers, helping to move them from the ‘understanding’ phase to the ‘trust’ phase
• Partner with the CSM team to ensure a smooth handoff from Sales
• Be able to identify risk areas coming out of deployment

Requirements:

• Experience implementing SaaS solutions, locally deployed software, or IT/Security Services in an enterprise ecosystem in a customer facing role
• 2+ years of related professional experience
• Knowledge of infosec and challenges inherent to specific customer industry verticals
• Familiarity with the purpose and functionality of detection and response tools both on-prem and cloud (e.g., familiarity with EDR, NDR, SIEMs, CASB etc.)
• Exceptionally organized to manage multiple simultaneous onboardings