Customer Service Representative III

Medtronic is a leader in global healthcare technology dedicated to alleviating pain, restoring health, and extending life. The Customer Service Representative III will provide timely telephone support to customers, document product complaints, and coordinate service requests, all while ensuring a positive experience for both customers and end users.

Responsibilities:

• Properly documents product complaints, service requests and inquiries generated by customers
• Issues Return Goods Authorizations to return reported product for service and/or exchanges
• Creates, coordinates, tracks and provides follow up for customers on Sales Orders
• Escalates customer requests and issues for resolution when appropriate to a Technical Services Specialist
• Stays up to date on and follows, all procedures related to the job which can affect the quality of products and services provided to customers
• Possesses basic understanding and knowledge of products supported and service lines
• Receives and processes fax, mail and/or on-line network inquiries
• Reviews daily routine reports for accuracy of data entry
• Contacts customers as follow up to open Return Goods Authorizations
• Provides weekly updates of all open orders and RGAs in order to properly close out any aged requests

Requirements:

• High School diploma or equivalent
• Minimum of 4 years of relevant experience in Customer Service or Healthcare
• Medical device experience
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required