Pre-Sales / Technical Account Manager

SDVI Corporation is a company focused on transforming workflows in the media and entertainment sector. They are seeking a Pre-Sales / Technical Account Manager to act as a technical partner to the sales organization, leading pre-sales engagements and ensuring customer success through collaboration and effective communication with both technical and executive stakeholders.

Responsibilities:

• Own the technical aspects of the sales cycle, lead discovery sessions, shape solution designs, and serve as the technical voice in customer meetings
• Build demos and proof-of-concept supply chains that showcase value, while assessing scope, effort, risk, and timelines to ensure stakeholder alignment and technical fit
• Guide new customers from POC to production, defining requirements, designing workflows, and building and testing supply chains under real-world deadlines
• Provide hands-on training and documentation to ensure customers can confidently operate the platform independently
• Proactively identify expansion opportunities through higher throughput, new workflows, additional integrations, or adoption across new teams or departments
• Collaborate with sales to position expansions, support technical validation, and help customers realize incremental value from the Rally platform
• Work with the support team to ensure customers are satisfied, coordinate with sales, engineering, product management, and support to resolve issues, and represent customer needs internally

Requirements:

• Proven customer-facing experience with large media and entertainment customers, including pre-sales or solution design responsibilities
• Deep familiarity with media workflows, broadcast, streaming, and content supply chain technologies
• Understanding of media file types, metadata structures, and delivery standards
• Confidence working with XML, JSON, and Python
• Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
• Experience participating in or leading technical sales, including demos and POCs
• Willingness to travel as necessary, visiting customers, industry events, and trade shows
• Capability and flexibility to take on other duties as required to support the team's success
• Bachelor of Science in Computer Science or equivalent practical experience
• 5+ years of relevant commercial experience