Customer Service – Booking Cruises

Aisle & Abroad is a trusted travel planning company specializing in personalized vacations and hotel accommodations. They are seeking detail-oriented individuals to join their team as Remote Customer Service Representatives focused on cruise and hotel bookings, assisting clients with researching and securing accommodations.

Responsibilities:

• Assist clients with selecting and booking hotel accommodations
• Provide accurate information on hotel options, amenities, pricing, and availability
• Respond to client inquiries via phone, email, and online platforms in a timely and professional manner
• Maintain accurate records of client interactions and bookings
• Collaborate with team members to ensure a smooth client experience
• Stay informed on travel trends and hotel offerings
• Participate in virtual training sessions and team meetings

Requirements:

• Strong communication and customer service skills
• Professional, positive, and client-focused attitude
• Ability to work independently and manage time effectively
• Basic computer proficiency and reliable internet access
• Interest in travel and hospitality
• Previous experience in customer service, hospitality, or sales is beneficial but not required