Business Systems Automation Engineer

CentralReach is a leading provider of autism and IDD care software. The Business Systems Automation Engineer will design and deploy multi-step AI automation flows, connecting language model inference with CRM systems to enhance business operations.

Responsibilities:

• Design and deploy multi-step AI automation flows that connect LLM inference, CRM triggers, webhook events, and data transforms across integrated systems
• Build and maintain full-stack integrations between large language model APIs and Salesforce — reading and writing CRM context dynamically into model prompts and back into SFDC objects and flows
• Engineer prompt templates, few-shot frameworks, and output validation logic to ensure AI responses meet business-defined quality standards
• Develop and run LLM evaluation pipelines using frameworks such as RAGAS, TruLens, or equivalent, measuring model performance against real business outcomes
• Collaborate with Tableau and Salesforce stakeholders to surface AI-driven insights through dashboards and reporting workflows
• Translate technical model outputs into interpretable business signals, supporting revenue operations and pipeline visibility