Customer Service Representative III

Medtronic is a leading global healthcare technology company focused on alleviating pain, restoring health, and extending life. They are seeking a Customer Service Representative III to represent the company to both internal and external customers, manage customer inquiries, and oversee web-based ordering and inventory management.

Responsibilities:

• Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff
• May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels

Requirements:

• High School diploma or equivalent with a minimum of 4 years of relevant experience
• Customer Service or Healthcare Experience
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required