Customer Success Manager, US [Remote]

AltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through proprietary technology. They are seeking a highly skilled Customer Success Manager to manage high-volume housing association requests and provide effective solutions to complex client needs.

Responsibilities:

• Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software
• Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
• Build an excellent relationship with the consultants from relocation management companies
• Support reporting on conversion figures and identify opportunities for improvement
• Maintain positive engagement with hospitality partners (hotels, serviced apartments & hotels) and participate in supplier meetings, or training to reflect client requirements when necessary
• Participate in property inspections to gain an in-depth understanding of properties quality, when required (US Region)
• Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
• Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region
• Proactively contribute to the community, building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits)
• Assist in the optimisation process of AltoVita's Customer Success technology

Requirements:

• 3-5+ years of experience in hotel reservations, corporate housing, global mobility or relocation
• Comfortable working in a fast-paced and entrepreneurial environment
• Ability to work well under pressure and handle high-stress situations with calm and professionalism
• Strong problem-solving skills and ability to think on your feet
• Self-motivated, proactive and results-driven
• Occasional weekend on call rotation
• US based - West Coast preferable