EBA Technical Business Analyst I

Cincinnati Children's is a leading children's hospital focused on improving children's health. As an EBA Technical Business Analyst, you will enhance web-based applications and support technology solutions that impact healthcare delivery and operations.

Responsibilities:

• Analyze, design, support, maintain, enhance, and implement systems and solutions with low complexity that improves the business operations and employee experience of the medical center
• Works on projects and tasks with guidance and direction from more senior level team members
• Observe technical analysts and business systems analysts working with the end user community to learn how to develop requirements for system solutions
• Addresses production support, application configuration and enhancements with direction from senior level team members as needed
• With guidance, assists in system testing and technical documentation
• Observes Technical Reviews
• Utilizes Development lifecycle process and documentation to implement and support system solutions
• Provides technical support and problem resolution assistance for production and process issues
• Seeks guidance to troubleshoot and decipher error messages
• Assists with the appropriate Change Control methods to implement system solutions
• Supports departmental efforts to improve customer satisfaction
• Monitors system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies
• Provides end-user support
• Monitor SLA's and escalates as needed
• Adhere to and promote continual adoption of change management policies and procedures
• Model outstanding customer service behavior, including timely and effective follow-up with customers
• Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education
• Develop and maintain positive relationships
• Works well with others and fosters a positive team environment
• Participate in instructional seminars
• Continued development on Cincinnati Children's computer-based systems

Requirements:

• Bachelor's degree in a related field OR equivalent combination of education and experience
• 0+ years of experience in a related job discipline