Temporary Intern - Business Systems Analyst

Cotiviti is seeking a Temporary Intern - Business Systems Analyst to assist in process improvement activities and document business needs. The role involves collaborating with business partners, utilizing low-code technology, and supporting user acceptance testing.

Responsibilities:

• Work closely with business partners to understand and document their processes and how current and future solutions may improve productivity and quality
• Learn and understand how to use low-code technology to solve business needs and even develop occasional solutions as opportunities arise that align with their abilities
• Conduct analysis to determine the best path for solving business problems/opportunities that may include process improvement, systems enhancement, and user training
• Apply and utilize business process modeling methods to ensure business outcome-based deliverables in a way that can be readily used as input to Product Delivery teams and executive decision-making by both line of business and IT partners
• Define measurable process improvement objectives and participate in grooming features sessions
• Ensure product satisfies the customer/end-user requirements by actively representing the business users in product testing and evaluation
• Work with training development to ensure end-user training is defined and scheduled
• Develop business use cases
• Complete ad hoc research and projects as assigned
• Complete all responsibilities as outlined in the annual performance review and/or goal setting
• Complete all special projects and other duties as assigned

Requirements:

• Student working towards a bachelors degree with a major or minor in a technical area, such as information systems, and expected graduation this year
• Strong relationship-building skills and customer orientation
• Proven ability to collaborate with business partners to define needs, address issues and answer questions
• Proficient with Microsoft Office Suite (Word, Outlook, Visio, PowerPoint)
• Ability to work well independently and in a team environment
• Must have the ability to interact with business users in a sensitive and diplomatic manner, while challenging existing procedures and building collaboration on project goals
• Ability to translate business needs into product features
• Consistent and effective critical thinking skills required
• Strict attention to detail in actions and documentation
• Works with a sense of urgency
• Strong organizational skills (including a commitment to thorough documentation of results)
• Strong written and verbal communication skills in person as well as with remote and international resources
• Professional demeanor with ability to use appropriate language, tone, style and structure in oral and written communications
• Positive and helpful demeanor in interactions with all internal/external stakeholders
• Active listening skills
• Highly skilled at handling multiple tasks simultaneously, prioritizing and meeting deadlines
• Ability to maintain strict confidentiality in all communications involving sensitive information
• Must be driven and a self-starter
• Must be flexible and willing to adapt to an ever-changing environment
• Ability to work within a matrix organization
• Healthcare Systems and Operations course work preferred