ProProduct Sales Development Representative

ServiceTitan is a company focused on enhancing operations for its customers. The ProProduct Sales Development Representative plays a crucial role in driving product adoption and revenue growth by engaging with existing customers and demonstrating the value of add-on products.

Responsibilities:

• Build a strong sales pipeline by engaging existing customers, demonstrating the value of add-on products, and booking overview calls/demonstrations for our Pro-Account Executives
• Conduct high-volume engagement through focused outbound calls (approx. 30/day) and personalized emails
• Strategically craft honest relationships and genuine rapport with customers to facilitate discovery
• Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues
• Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes
• Log and maintain all activity accurately in all data entry to make sure records are kept up to date
• Assist with weekly reporting on active campaigns, manage ad-hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support)

Requirements:

• 2-4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity
• 12+ months of outbound calling experience is required
• Ability to travel domestically 30% of the time to do Onsite visits
• Strong interpersonal skills and a friendly, professional demeanor on the phone
• The ability to effectively handle objections and clearly articulate the value proposition of add-on products with any level of detail or brevity
• A tenacious work ethic with a desire to be a top performer, high level of social intelligence, passion, ambition, and a team-player mentality
• Resourcefulness and adaptability to new responsibilities in a fast-paced work environment