About this role

CVS Health is focused on building a more connected and compassionate health experience. They are seeking an Associate Software Development Engineer to provide critical application production support and enhance the reliability and performance of their systems.

Responsibilities:

Provide Level 1–3 application production support for myPBM business customers, including monitoring, incident resolution, and proactive system health checks
Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions
Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents
Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability
Perform debugging, and validation across distributed application environments
Participate in on-call rotations as needed to support critical production services
Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem
Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence