QA Functional Tester (311 Customer Service Management System)

Hello!!

Greetings from the Global IT Solutions USI, Inc.

We have an immediate need for one of our Direct End-client(s). So, please go through the below Job Description and if you are interested, apply with your latest resume along your contact details, so that we will be able to get in touch with you, to discuss more about the position.

Local to NYC, NY Candidates that are authorized to work for any employer in United States without Sponsorship are highly preferred and encouraged to apply.

Position: QA Functional Tester

Client Location: Brooklyn, NY

Work Location: Hybrid work model (3 days On-site MUST)

Duration: 12 months (40 hours per week)

Must provide Three Professional References; Photo ID.

Scope of Services:

• The QA Functional Tester will be responsible for testing modifications to the 311 CSMS (Customer Service Management System) workstreams include the Call Center, Online Portal, SMS/Text and mobile applications; because of enhancements, defect fixes, platform upgrades or software maintenance among other things. Responsibilities include reviewing requirements for completeness and testability; preparing and coordinating test plans; developing and recording test cases; executing test cases and analyzing and reporting results.

Tasks & Duties:

• Learn 311 business specifics, 311 systems based on Microsoft Dynamics CRM and processes and OTI application delivery standards and procedures.
• Contribute to review of requirements and other project artifacts with the project team; provide QA comments and sign off.
• Provide estimates for required testing efforts, collaborate with Project Manager to have testing tasks properly scheduled.
• Load and maintain test scripts into the test management system, participate in loading and maintaining requirements in the appropriate system.
• Maintain necessary documentation in SharePoint project site and other shared repositories.
• Acquire / create / verify test data.
• Execute test cases according to test plan.

• Work with project teams to track, report and resolve defects using the test management system.
• Assist support team in deployments.
• Contribute to identifying appropriate test cases for sanity testing, regression testing.
• Identify test scenarios suitable for test automation and automate them where applicable; Contribute to identifying scenarios for performance testing.
• Make sure all assigned tasks status is properly reported and documented.
• Execute all other QA tasks in the SDLC process.
• Develop and own: Test Strategy & test plan; Detailed Test Cases; Test Scripts; Traceability matrix; Test estimates; Progress reports for test execution; Defect reports.

Must Have Skills:

• At least 8 - 10 years of experience as a QA Analyst working with complex enterprise solutions (preferably State/Federal Public Safety Systems).
• Experience in using SLDC management system (like Azure DevOps, QC or JIRA) to track and execute test processes. Experience using Azure DevOps (former TFS, Cloud TFS, VSTS) is preferable.
• Experience in covering requirements with test cases.
• Must be able to assist in validation of technical requirements for integration between system components via real time and batch data transfers.
• Experience with specifics of functional and compatibility testing of browser-based UI (HTML based).
• Understanding of the test tasks specifics for HTML based UI vs desktop applications or thick clients .
• Experience with at least one GUI based configurable querying or reporting systems (Dynamics CRM Advanced Quivery, Excel Power Query, OBIEE, MS Access, Crystal Reports).
• Understanding the purpose and use of the test tools for APIs/Web services, like SoapUI or Postman.
• Understanding specifics of various text file formats (CSV, XML, JSON) and their use.
• Understanding the purpose and scope of performance testing process and tools.
• Must be proficient computer user with experience using standard productivity tools including Microsoft Project, Word, Excel, PowerPoint, Visio for documents development and data preparation and handling.
• Must be able to take strategic directions from executive management and participate in strategic planning activities throughout the lifetime of the project.
• Must be able to see tasks through to completion without significant guidance.
• Strong issue resolution and investigation skills.
• Ability to articulate and document the steps taken to resolve an issue.
• Excellent oral and written communication/soft skills and the ability to clearly articulate to all project members and stakeholders; must be a team player who works well with technical and non-technical resources.
• Must take initiative, be a decisive decision-maker and show confidence in decisions made.
• Bachelor's degree in computer science, Engineering or Mathematics.

Desired Skills:

• Power user experience of Dynamics CRM is desired.
• Experience in testing mobile native application.
• Understanding SOA architecture and web-based APIs running SOAP and REST protocols.
• Hands on experience with SoapUI and Postman including test automation features.
• Understanding of the XML data modes like NIEM, structure and use specifics of JSON files and formats.
• Experience with UI test automation concepts and tools like UFT/QTP, Selenium WebDriver.
• Practical knowledge of SQL language, ability to use it in testing tasks.
• Knowledge of NYC Government culture.

Thanks,

Ram M.

Global IT Solutions USI Inc.

Phone: Ext. 205

Mobile:

E-mail:

An E-Verify Company

Certified Minority-owned Business Enterprise (MBE) New York City (NYC), New York State (NYS) and The Port Authority of New York & New Jersey (PANYNJ)