IT Support Engineer

IT Desktop Support Engineer

Onsite at New Berlin, WI

18 Months Contract

$25/hr. on 1099/C2C

Position Description:

The IT Support Engineer provides technical support, troubleshooting, and maintenance for end-user computing devices, software, and basic network connectivity. This role serves as an escalation point for Level I issues and ensures high availability and performance of IT services.

Key Responsibilities:

• Break-Fix & Hardware Support: Perform on-site and remote break-fix services, including diagnosing and repairing hardware failures, peripheral issues, and component replacements for desktops, laptops, and printers.
• Provide Technical Support: Resolve escalated hardware, software, and operating system issues (Windows/macOS) for local and remote users.
• System Maintenance: Perform installation, configuration, and proactive maintenance of desktops, laptops, printers, and mobile devices.
• Troubleshooting: Diagnose and resolve complex issues related to Microsoft Office 365, Active Directory, basic networking (TCP/IP, Wi-Fi), and business applications.
• Documentation: Maintain accurate inventory records and update knowledge base articles and troubleshooting procedures.
• Collaboration: Work with Level I staff for knowledge transfer and collaborate with Level III/System Admins on advanced infrastructure issues.