Corporate Operations Director, Senior

General information

Country United States State Georgia City Atlanta Job ID 48609 Department Finance And Administration Experience Level DIRECTOR Employment Status FULL_TIME Workplace Type Hybrid

Description & Requirements

We’re looking for a highly motivated, detail-oriented Process Optimization Specialist to join our team. In this role, you’ll use Infor capabilities to identify, analyze, and significantly improve business processes—boosting efficiency, reducing costs, improving the employee experience, and eliminating unnecessary bureaucracy. You’ll combine strategic thinking, strong analytical skills, and cross-functional collaboration to deliver measurable results.

A Day in the Life typically includes:

• Process analysis & improvement: Analyze current workflows to identify inefficiencies and root causes. Design and implement improvements that streamline operations, remove bureaucracy, and leverage AI where it can accelerate process redesign.
• Cross-functional collaboration: Partner with teams across the business to understand process pain points and requirements. Facilitate workshops and working sessions to gather input, align priorities, and build consensus using existing frameworks.
• Change management: Advise and support business teams through adoption of new processes, helping ensure changes are implemented successfully and sustainably.
• Performance monitoring: Define metrics and KPIs to measure the impact of improvements. Track results, report progress regularly, and adjust approaches as needed.
• Documentation: Document current and future-state processes, changes made, and best practices. Ensure updates are communicated to stakeholders and that an ongoing maintenance plan is in place.
• Project management: Manage multiple process improvement projects at once, ensuring they stay on schedule and deliver intended outcomes. Proactively communicate status, risks, and progress to stakeholders.

Basic Qualifications:

• Demonstrated ability to analyze data, identify root causes, and deliver practical, scalable solutions.
• Experience in corporate operations, process improvement, or process design/optimization within an enterprise SaaS/cloud organization.
• Hands-on experience with process mapping and analysis tools (e.g., value stream mapping, flow analysis) and root cause analysis.
• Working knowledge of change management and project management methodologies.
• Proven ability to work in a cross-functional environment and facilitate discussions with both executives and working teams.
• Ability to travel up to 25%.
• Legal authorization to work permanently in the United States for any employer, without requiring visa transfer or sponsorship now or in the future.

Preferred Qualifications:

• Lean Six Sigma certification (Black Belt preferred).
• Experience in consulting and/or leading work in cross-functional environments.

About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com


Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.
We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.
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