People & Culture Manager

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Assist in enhancing colleague engagement by supporting hotel committees and organizing colleague functions, events, and celebrations that promote connection and morale
• Support internal and external employer branding efforts by contributing to LinkedIn, Intranet, and internal communications as a social media ambassador
• Assist in the development and implementation of workplace safety programs to ensure compliance with applicable regulations, drive colleague safety awareness, and manage Workers’ Compensation claims as needed
• Support Departmental Leaders in analyzing colleague feedback and translating insights into actionable plans that improve engagement, performance, and the colleague experience
• Partner with management to address employee relations concerns, conduct fair and timely investigations, resolve conflicts, and ensure all actions comply with local, state, and federal labor and employment laws
• Support benefits administration processes, including onboarding and life‑event changes, employee inquiries, vendor coordination, and timely benefits billing reconciliation
• Deliver and facilitate learning programs at the hotel, brand, and corporate levels, ensuring a consistently engaging onboarding experience and ongoing colleague development
• Assist in all areas as necessary within the People & Culture Department

Qualifications

• Excellent verbal and written communication skills
• Strong interpersonal, negotiation, and conflict‑resolution abilities
• Exceptional organizational skills with a high level of attention to detail
• Demonstrated analytical and problem‑solving capabilities
• Ability to effectively prioritize workload and delegate responsibilities when appropriate
• Proven ability to act with integrity, professionalism, and confidentiality at all times
• Thorough working knowledge of employment‑related laws, regulations, and best practices
• Proficiency in Microsoft Office Suite or similar software
• Experience with, or the ability to quickly learn, HRIS and talent management systems

Education and Experience

• Minimum of two (2) years of human resource management experience preferred
• SHRM‑CP or SHRM‑SCP certification highly desired

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.