Solutions Engineer, NAM

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. The Solutions Engineer will play a key role in onboarding and implementing BioCatch's anti-fraud solutions for leading financial institutions, managing technical projects, and collaborating with cross-functional teams to deliver value to clients.

Responsibilities:

• Lead the technical onboarding and implementation of BioCatch solutions for new customers and partners
• Manage end-to-end project execution, including planning, timelines, coordination, and issue resolution
• Act as the technical point of contact for clients, translating complex requirements into actionable integration steps
• Collaborate with client stakeholders (executives, project managers, developers) to ensure seamless solution deployment
• Troubleshoot technical issues across web and mobile environments, leveraging your analytical skills and tools
• Contribute to internal documentation, best practices, and client-facing technical workshops
• Partner with internal teams to continuously enhance solution delivery and customer experience

Requirements:

• 3+ years of experience in Solutions Engineering, Systems Integration, or Professional Services for SaaS platforms
• Strong project management skills with a keen eye for timelines, cross-functional collaboration, risk management, and follow-through
• Proven customer-facing experience, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders
• Experience with web technologies: HTML, CSS, JavaScript, Node.js, React, Angular, PHP, Python, etc
• Self-starter with strong problem-solving and technical troubleshooting abilities
• An analytical mindset with experience using analytics or BI tools to investigate and resolve issues
• Excellent verbal and written communication skills in English
• Strong interpersonal and teamwork skills
• Mobile development experience: React Native, Swift, Kotlin, Java, Flutter, Ionic, etc
• Familiarity with big data platforms/tools: SQL, Splunk, Elastic, Snowflake, etc
• Experience working with large-scale enterprise or financial institutions
• Experience conducting technical training or leading customer workshops
• Background in project management, including planning, execution, and delivery