Key skills
Customer serviceXIFINSpecialty testing customer serviceGenetics healthcare customer serviceMedicare billingMedicaid billingCollections billingLaboratory BillingLaboratory Information System (LIS)CPT codingICD 10 codingMS WindowsMS OfficeDatabase managementPCI complianceHIPAA complianceBilingual EnglishSpanishCommunication
About this role
Labcorp is a leader in healthcare solutions, and they are seeking a Women’s Health & Genetics Customer Service Support Representative to join their team. The role involves managing high call volumes, communicating complex information clearly, and maintaining patient confidentiality while assisting clients with health insurance coverage and payment options.
Responsibilities:
- Source high call volume environment (75 calls per day)
- Research and communicate complex information in a clear/concise manner
- Navigate and work in multiple systems/websites simultaneously
- Process credit card payments over the phone adhering to PCI compliance protocol
- Document telephone conversations clearly and accurately
- Maintain records in billing, including the review of accounts, payment collections and case notes
- Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
- Establish program protocols and procedures
Requirements:
- High School diploma or GED equivalent
- 3 years or more of customer service experience
- Strong verbal and written communication skills
- Laboratory Billing and Laboratory Information System (LIS)
- Organized and detailed
- Knowledge of CPT and ICD 10 codes
- MS Windows, MS Office and database
- High call volume
- Associates degree
- 3 months or more XIFIN experience
- Bilingual in English and Spanish
- 1 year or more specialty testing or genetics healthcare customer service
- 1 year or more Medicare/Medicaid or collections billing experience