US LBM Manager - Application Engineering

US LBM is one of the leading distributors of specialty building materials in the United States, with a commitment to empowering its employees. The US LBM Manager - Application Engineering is responsible for leading the operation of enterprise business applications, managing application engineers, and ensuring system stability and performance through improved standards and processes.

Responsibilities:

• Lead and manage application engineering, release management, and application project staff including coaching, performance feedback, and development
• Establish clear expectations for how enterprise applications are configured, supported, and maintained
• Oversee day-to-day operational support for production business applications to ensure stability and reliability
• Own application release planning, coordination, and execution across supported systems
• Ensure changes meet defined requirements for testing, validation, approval, and documentation prior to deployment
• Lead incident response activities and ensure effective coordination during production issues
• Identify operational risks and gaps in processes, controls, or documentation
• Partner with platform, infrastructure, security, and development teams to support application operations
• Support audits, compliance activities, and change controls as required
• Perform other duties as assigned
• Comply with all policies and standards
• Adhere to Company’s commitment to workplace safety
• Participate in and complete assigned trainings

Requirements:

• Bachelor's Degree or Master's Degree in Computer Science or relevant experience
• 7+ years supporting or configuring enterprise business applications
• 3+ years leading technical or operational teams
• Demonstrated experience overseeing application releases, deployments, or formal change management processes
• Hands-on experience operating in environments with defined SLAs, change controls, or compliance requirements
• Proven track record of improving application stability, reducing repeat incidents, or increasing operational consistency
• Experience partnering with cross-functional teams including infrastructure, security, vendors, and business stakeholders
• Working knowledge of enterprise business application operations
• Ability to define, document, and enforce operational standards, procedures, and runbooks
• Solid understanding of incident management practices, root-cause analysis, and prevention-focused problem resolution
• Ability to analyze operational metrics and use data to identify trends, risks, and improvement opportunities
• Ability to manage work intake, prioritize competing demands, and allocate team capacity effectively
• Clear verbal communication skills when explaining technical issues, risks, and decisions to non-technical stakeholders