Associate Product Manager

Girls Who Code is seeking an Associate Product Manager to support the development and improvement of their digital platforms. This entry-level role focuses on product systems, technical support, and execution within the product lifecycle, partnering with the Senior Product Manager to enhance user-centered technology.

Responsibilities:

• Execute product development and lifecycle activities for GWC-developed products and integrated systems, including executing testing, system configuration, and integration work across platforms and tools, under the guidance of the Senior Product Manager
• Document user stories, product requirements, and technical specifications, including acceptance criteria and implementation details
• Track and analyze feature requests and user feedback to inform product improvements
• Perform User Acceptance Testing (UAT) by executing test cases, analyzing system behavior, and documenting bugs with reproducible steps and relevant system context
• Prepare release notes and contribute to internal communications about product updates
• Write and maintain SQL queries and perform data analysis to evaluate product performance, user behavior, and system outcomes
• Utilize Google Analytics or similar web analytics platforms to monitor website performance, analyze user behavior, and surface insights that inform product decisions
• Investigate and troubleshoot product-related issues by diagnosing root causes within underlying systems, data flows, and integrations, and escalate bugs to engineering partners as needed
• Monitor system performance and proactively identify risks, anomalies, or areas for improvement
• Build lightweight automations, scripts, or workflows to improve product operations and support efficiency
• Serve as a technical point of contact for internal teams and external users by responding to product-related inquiries and troubleshooting issues
• Implement website and product updates, including content deployment, feature configuration, and system adjustments across platforms
• Utilize HTML/CSS and CMS tools to support front-end updates and platform improvements
• Maintain and improve technical documentation, FAQs, and internal resources by documenting recurring issues, root causes, and system behaviors
• Analyze common user questions and support trends to inform documentation improvements and product enhancements
• Partner with technical and non-technical stakeholders to translate requirements, clarify system behavior, and support alignment on product updates
• Create and maintain internal documentation and resources, including flowcharts that map technical workflows and system integrations, leveraging enterprise AI tools where appropriate
• Support internal staff in navigating GWC-developed products and related administrative tools through training, guidance, and updates
• Leverage our Enterprise Project Management workspace to coordinate technical support, user resources, and communications efforts

Requirements:

• Bachelor's degree in a technical or analytical field such as Computer Science, Information Systems, Engineering, Mathematics, Statistics, Economics, or a related field (or equivalent practical experience)
• 0–2 years of experience in product management, human centered design, product development, technical support, data analysis, technical consulting, or related technical roles (internships and academic projects welcome)
• Foundational experience with SQL, Python, Tableau, or similar data analysis tools, demonstrated through coursework, internships, or personal projects
• Familiarity with web technologies (HTML/CSS) or other programming/scripting languages through coursework, internships, or personal projects
• Familiarity with prompt engineering and human-in-the-loop (HITL) workflows for large language models (LLMs)
• Comfort working with technical systems, troubleshooting issues, and analyzing system behavior, and quickly learning new tools and technologies
• Strong analytical and problem-solving skills, with the ability to break down complex systems and issues
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Passion for our mission to close the gender gap in technology fields through a commitment to diversity, equity, and inclusion
• Familiarity with APIs, data systems, or system integrations
• Familiarity with Jira or similar project management tools and exposure to Agile practices
• Exposure to UI/UX tools such as Figma, Adobe XD, or Sketch