NTT DATA North AmericaRemote
Conga CLM Technical Engineer
United States of America
Full Time
1 week ago
$91,000 - $160,000 USD
H1B Sponsor Likely
Key skills
Conga CLM administrationSalesforce administrationSalesforce platform knowledgeConga templatesClause librariesWorkflowsContract object modelingUAT coordinationRegression testingRelease managementIntegrations - APIsIntegrations - ETL toolsDocuSign integrationsContract automation workflowsTroubleshooting multi-system environmentsLegal operationsContract lifecycle processesmanage multiple prioritiesOwnership mindsetETLSalesforceChange ManagementCommunicationCollaborationSales
About this role
NTT Global Data Centers is a leading data center provider focused on innovation and sustainability. The Conga CLM Technical Engineer will be responsible for the administration and technical enhancement of the Conga Contract Lifecycle Management platform, collaborating with various teams to support functional needs and drive continuous improvement.
Responsibilities:
- Administer and maintain Conga CLM, including user access, Profiles, Roles, Permission Sets, and licensing
- Manage platform configuration: page layouts, record types, templates, clause libraries, workflows/approval flows, notifications, custom fields, and metadata
- Monitor system health: performance, logs, scheduled jobs, and error queues
- Troubleshoot CLM issues across multiple environments
- Maintain and prioritize an internal enhancement backlog in partnership with business stakeholders
- Coordinate and perform regression testing, release readiness checks, and deployment validation
- Maintain UAT support processes and ensure defects are logged, triaged, and resolved
- Serve as technical liaison and/or for all CLM integrations (e.g., Salesforce, DocuSign, ETL tools such as Informatica)
- Maintain integration documentation including data mapping, transformation rules, file formats, encryption standards, and API specifications
- Oversee integration monitoring, error resolution, and cross-system alignment in collaboration with internal IT teams and external vendors
- Maintain comprehensive technical documentation: integration inventory, data flows, field mappings, data dictionaries, configuration documentation, SOPs, release notes, change logs, and issue trackers
- Support recurring integration meetings and cross-functional governance discussions
- Act as primary liaison with Conga Technical Support and managed services partners
- Collaborate with Legal, Sales Ops, Procurement, and other functions to gather requirements and validate business behavior
- Support change management activities through testing cycles, documentation, and communication
- Ensure alignment between CLM configuration, business processes, and contract lifecycle requirements
Requirements:
- Bachelor's degree in Computer Science or directly related field or equivalent work experience usually obtained in 5 years' directly related experience
- 3–5+ years of Conga CLM and Salesforce administration experience
- Strong Salesforce platform knowledge (security model, custom objects, APIs, workflows)
- Experience with Conga templates, clause libraries, workflows, and contract object modeling
- Experience with UAT coordination, regression testing, and release management
- Hands-on experience with integrations (APIs, ETL tools, webhooks)
- Experience with DocuSign integrations and contract automation workflows
- Ability to translate functional requirements into scalable technical configurations
- Strong analytical and troubleshooting skills across multi-system environments
- Familiarity with Legal operations or contract lifecycle processes
- Experience in large enterprise environments and multi-phase implementation programs
- Strong communication skills, ownership mindset, and ability to manage multiple priorities