Project Manager II (Professional Services)

Tines is a company founded in 2018 with co-headquarters in Dublin and Boston, specializing in intelligent workflow platforms that integrate AI and automation to enhance business processes. The Project Manager II will lead Professional Services engagements, oversee customer onboarding, and ensure efficient project execution and delivery while collaborating with various stakeholders to drive customer success.

Responsibilities:

• Lead Professional Services (PS) Engagements: Drive rapid platform adoption by delivering projects against a defined Statements of Work (SOW)
• End-to-End Project Management: Own timelines, communications, and change management from kickoff through User Acceptance Testing (UAT) and project closure
• Navigate Ambiguity: Proactively identify and unblock technical for customers and engineers
• Reporting & Risk Mitigation: Compile tailored progress reports to communicate key insights and risks to both internal and external stakeholders
• Customer Onboarding: Partner with Customer Success Managers (CSMs) to lead proactive, prescriptive onboarding for Enterprise-level customers
• Growth & Expansion: Work closely with customers as they scale, ensuring they successfully migrate and expand their use cases on the platform
• Health & Success Planning: Collaborate with CSMs to audit account health and develop actionable, measurable success plans
• Stakeholder Management: Diplomatically navigate conflicting priorities to align diverse stakeholders toward a common goal
• Shape the Function: Provide critical input to help refine the team’s organizational structure, processes, and performance metrics
• Special Initiatives: Drive high-impact internal projects, including product feature betas, data initiatives, and large-scale migrations

Requirements:

• 5+ years of experience leading complex, multi-tiered projects involving both internal and external stakeholders
• A proven track record of supporting customers through technical implementations, complex migrations, or software onboarding
• Proficiency in Smartsheet (or similar platforms like Monday.com or Asana), with experience using Salesforce and data tools like Looker or Omni to track progress
• Proficiency in utilizing AI tools to streamline project creation, enhance communication clarity, and accelerate overall delivery quality
• Familiar with User Acceptance Testing (UAT), change management, and project risk mitigation
• A high standard of excellence in project delivery and a focus on producing sound, reliable outcomes
• A master of 'the medium and the message'—you proactively tailor the frequency, tone, and content of communications to suit different audiences
• A unique ability to dive into the granular technical details while ensuring every task aligns with the broader business strategy and impact
• A natural ability to 'connect the dots' across teams and initiatives, ensuring alignment between CS, Sales, Product, and Engineering
• Experience within the Cybersecurity, IT, or Business Operations sectors is highly preferred