Project Manager, Customer Onboarding

Spinnaker Support provides global enterprise software support and consulting services. The Customer Onboarding Manager is responsible for overseeing the onboarding of new customers, managing activities related to the process, and serving as the primary point of contact throughout the project lifecycle.

Responsibilities:

• Oversee the onboarding of new customers for service delivery
• Manage and facilitate all activities associated with Spinnaker Support’s process for onboarding new customers including archive activities
• Cultivate strong working relationships with customers, third-party vendors, as well as many internal resources to facilitate the onboarding process
• Serve as the main point of contact for customers throughout the lifecycle of the onboarding project and conducts regular project status meetings
• Utilize superior organizational skills to act as the primary liaison between the customer and internal departments, to facilitate assigned tasks and positively represent Spinnaker Support objectives

Requirements:

• Passion around delivering a seamless customer onboarding experience
• 6+ years in a customer facing role and project management experience desired (certification is a plus)
• Outstanding time management skills with ability to multi-task and to prioritize to ensure effective, timely follow-up
• Ability to build & maintain strong relationships with customers and stakeholders – internal & external
• Proven skill in project scheduling
• Ability to work well in cross-functional teams and facilitate the resolution of issues to meet customer and internal staff expectations
• Strong customer service as well as written and verbal communication skills
• Excellent presentation skills
• Flexible & resilient, adaptable to a high-change environment and open to new concepts and/or processes
• Ability to make decisions that are timely and well thought out and that achieve results consistent with the customers' needs, business goals, and organizational culture
• Ability to identify and seek needed information/research skills
• Ability to work independently and in a self-directed manner
• Ability to be very team-oriented and balance priorities and manage workloads independently
• Strong Oracle and/or SAP Software experience is a definite plus