INBOUND CUSTOMER SERVICE REPRESENTATIVE

ACC Premiere is a company that provides outstanding service experiences for consumers of well-known brands through various communication channels. They are seeking an Inbound Customer Service Representative who will effectively address and resolve consumer questions, document interactions, and manage multiple consumer interactions efficiently.

Responsibilities:

• Effectively address and resolve consumer questions or concerns
• Clearly document and update consumer records based on interactions
• Accurately and efficiently manage multiple consumer interactions

Requirements:

• High school diploma required; college education preferred
• Minimum of 2 years of customer service experience in a call center environment
• Social media experience a plus
• Excellent written and verbal communication skills
• Positive and professional demeanor
• Experience working on a computer
• Experience working in Microsoft applications – Word, Excel, Teams
• Experience working in Customer Relationship Management (CRM) platforms
• Experience supporting brand/consumer products and/or services
• Experience with diagnosing and troubleshooting