EverPro - Customer Success Manager (Remote, US)

EverCommerce is a leading service commerce platform on a mission to digitally transform the service economy with tailored SaaS solutions. The Customer Success Manager will act as a trusted advisor to customers, guiding them through onboarding and driving product adoption to ensure retention and growth.

Responsibilities:

• Develop and execute tailored customer success plans to drive product adoption, retention, and account growth
• Partner with new customers during onboarding to ensure a smooth and successful launch
• Conduct regular business reviews and health checks to assess customer satisfaction and identify improvement areas
• Provide consultative support, insights, and best practices to help customers maximize the value of ZyraTalk’s platform
• Collaborate cross-functionally with Sales, Product, and Engineering teams to represent customer needs and influence product roadmap decisions
• Identify upsell and cross-sell opportunities, managing renewals and expansion discussions with strategic customers
• Contribute to the ongoing evolution of ZyraTalk’s customer success strategy, tools, and playbooks

Requirements:

• 2–4 years of experience in Customer Success, Account Management, or related SaaS roles
• Strong communication, relationship management, and problem-solving skills
• A proactive, consultative approach with a passion for helping customers succeed
• Ability to thrive in a fast-paced, high-growth environment and manage multiple accounts simultaneously
• You must be eligible to work without sponsorship to qualify for this position
• Experience with CRM or customer success tools (e.g., Vitally or similar) is a plus