Domain Lead (Application Development & Custom AI) - Customer Success

SAP is a leading company that helps the world run better by providing innovative solutions across various industries. They are seeking a Domain Lead focused on Application Development and Custom AI to drive post-sales success and domain maturity, guiding strategic engagements and supporting regional teams to enhance platform adoption.

Responsibilities:

• Engage in strategic customer discussions and 1:1 engagements; provide domain expertise for regional events and campaigns
• Collaborate with CSMs on recovery plans for accounts off-track in consumption or value realization
• Act as the regional point of contact for AppDev & AI domain topics, collaborating with Sales, GTM, CSM, and Product teams
• Oversee the lifecycle from intake to validation, Consumed ACV forecasting, and post-engagement impact
• Own and support domain-aligned campaigns and programs with regional and global marketing
• Drive the Voice of Customer (VoC) for the domain, share field insights with product teams, and shape the FRE domain tooling