Performance Management Specialist

Strada is a leader in people, payroll, and technology, focused on simplifying international workforce management. The Performance Management Specialist supports state agencies in setting up employee expectations and performance evaluations, blending processing responsibilities with customer interaction through an IVR system.

Responsibilities:

• Initiation of employee performance measurements in the performance management system (, including launching agency expectations and evaluations.)
• Process employee movements and updates in accordance with agency guidelines
• Ensure accuracy and timeliness in system transactions and documentation
• Assist hiring managers with system navigation and requisition related inquiries
• Provide guidance on applicant processing and performance management workflows
• Utilize multiple systems daily to complete transactions and resolve issues
• Respond to inbound calls through the IVR system from:
• HR representatives across state agencies
• Prospective candidates applying for State of Florida positions
• Provide clear, professional, and solution support
• Document inquiries and resolutions accurately within appropriate systems
• Partner with internal teams to resolve escalated or complex cases
• Maintain flexibility to support business critical periods and changing priorities
• Contribute to a positive, team focused work environment