Trust & Safety Program Engineer

Tools for Humanity is building a real human network designed to accelerate people in the age of AI. The Trust & Safety Program Engineer will own and scale internal detection and investigation tooling, transforming raw signals into actionable decisions while partnering with operations to enhance system reliability and efficiency.

Responsibilities:

• Own and maintain internal detection tools and signal pipelines (starting with the Orb Risk Program)
• Build triage and investigation workflows: prioritization, deduplication, SLA tracking, evidence/context surfacing
• Ship one-click actions and audit logging for common outcomes and escalations
• Build documentation: signal catalog, runbooks, incident response processes for pipeline failures
• Partner with operational users to iterate quickly and measurably reduce manual work
• Where appropriate, design and deploy agentic/LLM workflows with evaluation and monitoring

Requirements:

• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience
• 8+ years of experience across systems, or program engineering, with ownership of production systems or operational programs
• Strong software engineering fundamentals: system design, testing, observability, and production ownership
• Proficient in Python and TypeScript; strong SQL for analysis and validation
• Experience building internal tools or workflow systems (queues, case management, review UIs)
• Comfortable operating in ambiguous problem spaces with high accountability
• T&S/fraud/risk/security domain experience and/or agentic/LLM systems shipped to production