Sr Project Manager, Adobe Experience Cloud (AEM/AEP, Commerce)

Blue Acorn iCi is a digital experience partner that helps global brands design, build, and optimize customer engagement. They are seeking a Senior Project Manager with expertise in Adobe Experience Cloud to ensure quality and timely delivery of technology solutions while managing project scope, financials, and client satisfaction.

Responsibilities:

• Manages day-to-day communications and expectations to ensure project success
• Facilitates regular status meetings via phone, video chat, and in-person meeting; generates and presents weekly status reports
• Collaborates with internal teams, third parties and client stakeholders to ensure activities are planned and executed in a timely manner in accordance with project schedule; creatively solves problems and brainstorms solutions; communicates difficult information timely and tactfully
• Controls quality by reviewing deliverables prior to client presentation; enhances deliverables as needed; suggests process improvements when appropriate, ensures final acceptance
• Manages risk, threats, opportunities, blockers and associated mitigation plans that could impact the success of the project; notifying internal and external stakeholders and escalating when appropriate
• Understands what has been sold, what Blue Acorn iCi is responsible for delivering, and ensures the delivery of those commitments
• Overall accountability for project gross margin and management of client budget
• Manages change requests for all scope, schedule, or budget changes
• Creates, maintains, and executes detailed project plans
• Coordinates tasks assignment, monitors progress, and ensures proper task completion
• Identifies resources needed and collaborates with Resource Management to ensure optimal project staffing
• Ensures client’s business objectives and KPIs are captured, understood, and measurable
• Clearly understand and communicate customer requirements and integration points in the context of the statement of work
• Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs
• Manage all day-to-day administrative activities of a given project from inception to closure
• Accurately forecast revenue, profitability, margins, bill rates and utilization across projects
• Maintain regular communication with both the customer and internal teams and constantly manage customer expectations
• Achieve customer satisfaction through successful delivery of defined project scope
• Compile customer requests and deployment issues, to provide a feedback channel into our core products
• Act as the central client point of contact throughout the life of the project
• Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice

Requirements:

• Bachelors degree in a business-related field such as Business Administration, Management, Information Systems, Marketing
• 7+ years of experience in a project management role in the technology space
• Project management (including risk, issue, dependency, process, and milestone management)
• Demonstrated leadership, relationship-building, teamwork, and collaboration skills
• Cross-functional team and people management
• Budget and financial management including profit/loss, billing, and earned value management
• Experience managing client and other third-party relationships
• Ability to manage and prioritize multiple projects
• Ability to translate between technical and non-technical people
• Ability to identify innovative ways to implement projects within established timeframes
• Strong communication skills (written, verbal, presentation)
• Coaching, mentoring, conflict resolution, and negotiation abilities
• Experience with Adobe applications, Adobe Cloud Products, and/or Adobe Experience Manager (or other CMS)
• Experience working at a professional services company such as an agency or consulting firm is preferred
• Experience managing complex web development projects
• Experience working in the eCommerce industry
• PMP certification is a plus
• Experience with JIRA and/or Mavenlink