Product Manager: Operations

Russell Tobin is seeking a Product Operations Manager for a global Fintech company. The role involves optimizing product processes, managing product launches, and establishing customer feedback loops to enhance product quality and efficiency.

Responsibilities:

• Define, document, and standardize best practices for the full product lifecycle, including ideation, discovery, development, launch, and iteration
• Lead initiatives to improve product team efficiency, reducing time-to-market and increasing product quality
• Implement and manage product management tools and technologies, ensuring adoption and data integrity across the organization
• Drive cross-functional alignment and readiness for all major product launches
• Develop and manage the launch playbook, ensuring all teams (Marketing, Sales, Support, Engineering) are prepared with necessary materials, training, and processes
• Establish and track key performance indicators (KPIs) for product launches and post-launch performance
• Establish scalable processes for collecting, aggregating, and prioritizing customer feedback from various channels (Support, Sales, surveys)
• Work with Product Managers to translate customer and operational insights into actionable product improvements and roadmap decisions
• Managing our internal roadmapping processes, assets and tooling including coordination potential new roadmap tool pilot
• Managing our external, customer-facing roadmapping processes, assets and tooling including training across all Sellers on how to use the assets to drive more deal closures

Requirements:

• Bachelor's degree in Business, Computer Science, Engineering, or a related field
• Minimum of 8-10 years of experience in Product Management, Product Operations, Program Management, or a related operational role, preferably in a fast-paced technology company
• Proven track record of defining and implementing operational improvements that have resulted in demonstrable business impact
• Deep expertise in product development methodologies (Agile, Scrum, SAFe) and associated tooling (e.g., Airtable, Jira, Asana, Aha!)
• Exceptional leadership and change management skills, with the ability to influence cross-functional teams without direct authority
• Strong analytical and problem-solving skills, with an ability to distill complex data into clear, actionable insights
• Excellent written and verbal communication skills, capable of presenting complex operational concepts to executive leadership