Product Expert – Customs and Entry Management

Altana is the network for trusted trade, empowering a new era of global commerce through an AI-powered platform. The Product Expert for Customs & Entry Management will leverage deep customs expertise to redefine the relationship between brokers, importers, and government regulators, creating a collaborative compliance model that enhances trade efficiency and transparency.

Responsibilities:

• Own the product vision for how Altana's Product Passports represent customs, connect enterprises, their licensed brokers, and government regulators into a continuous, collaborative compliance model — replacing the adversarial, document-on-demand dynamic that defines customs today
• Define how brokers participate in the Product Passport ecosystem: contributing validated entry data, maintaining classification and valuation histories, and building a shared evidentiary record that makes post-entry scrutiny faster and less disruptive for everyone
• Design the workflows that allow trusted traders and their brokers to proactively share supply chain visibility with CBP — so that expedited clearance is earned through transparency, not just paperwork
• Own the product vision for customs entry workflows — from pre-arrival classification and valuation through post-entry amendment, protest, and audit response
• Identify where manual, error-prone processes (data re-entry, valuation deductions, HTS classification) can be automated, validated, or eliminated entirely
• Build the case — with data, customer evidence, and working prototypes — for prioritizing the problems that matter most
• Move from transactional responsive processes to proactive, continuous compliance
• Translate your firsthand experience with entry filing, prior disclosures, CF-28/CF-29 responses, and reconciliation into concrete product features your engineering partners can build
• Define how Altana captures and applies customs logic to generate entries automatically from commercial documents in the most compliant manner
• Serve as the internal authority on CBP regulations, ACE workflows, and trade agreement rules of origin, keeping product decisions grounded in compliance reality
• Use AI tools to prototype workflows, generate explanations, and rapidly test ideas with customers and engineers alike — before a single line of production code is written
• Think creatively about where AI can eliminate friction in the entry lifecycle: extracting structured data from commercial invoices, flagging valuation discrepancies, recommending HTS codes, or drafting audit responses
• Champion a culture of 'show, don't tell' — use demos, mockups, and AI-assisted visualizations to align stakeholders and accelerate decision-making
• Engage directly with licensed customs brokers, importers, and freight forwarders to deeply understand their workflows, pain points, and workarounds
• Work with government-facing product teams to ensure the importer/broker experience is designed as the complement to CBP's enforcement and facilitation tools
• Collaborate with engineering on API design and data schemas that connect broker platforms, ACE, and Altana's network in ways that feel seamless — not like an integration project

Requirements:

• Active U.S. Customs Broker License (required)
• 5+ years of hands-on customs brokerage or trade compliance experience, including entry filing, post-entry work, and importer audit support
• Familiarity with ACE, broker management platforms, and EDI/ABI filing infrastructure
• Working knowledge of customs valuation (transaction value, non-dutiable deductions, assists, related-party adjustments), HTS classification, and rules of origin
• Experience with C-TPAT, trade agreement programs (USMCA, GSP), or other trusted trader / duty preference programs is a plus
• Prior product management, business analysis, or trade technology experience is a strong plus — but domain depth is the priority