Conversational AI Prompt Designer

Local Hero is seeking a Conversational AI Prompt Designer to craft and optimize conversational prompts for Voice AI agents. The role involves translating human call strategies into effective AI conversations that enhance caller experiences and improve engagement and conversion rates.

Responsibilities:

• Translate call scripts, business rules, and conversational strategies into structured prompts for voice AI agents
• Design prompts that guide natural, human-like conversations
• Ensure prompts maintain compliance, tone, and business objectives
• Create conversation flows including openings, qualification, objection handling, and transfers
• Partner with Manager of Performance Call Systems to understand intent, tone, objection handling, and conversion tactics
• Convert qualitative guidance into precise, testable prompt logic
• Help refine conversation strategies based on real-world performance
• Continuously test prompts in real-world call scenarios
• Analyze call transcripts, outcomes, and performance metrics to refine prompts
• Iterate quickly to improve connection rates, transfers, and caller experience
• Identify conversation gaps and optimize agent responses
• Work with Product and Engineering teams to align prompt behavior with platform capabilities
• Suggest improvements to agent behavior and conversation flow
• Help define conversational best practices across voice agents
• Maintain clear documentation of prompt structures, patterns, and best practices
• Help build a scalable prompt library for different use cases, verticals, and states