Field Services Engineer III

Medtronic is a global leader in healthcare technology, committed to advancing innovation for the diagnosis and treatment of cardiac arrhythmias. The Field Services Engineer III will serve as the primary technical representative for Medtronic's Cardiac Ablation Solutions, responsible for the installation, support, and maintenance of Affera systems at customer sites, while also providing technical assistance during clinical procedures.

Responsibilities:

• Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems
• Maintain and submit technical records and documentation as per regulatory requirements
• Provide information from experiences in the field to colleagues in the office as well as updates to the database
• Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures
• Provide input to Engineering and Manufacturing for upgrades to Affera products
• Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base
• Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions
• Investigate, analyze, and recognize trends in technical data as it relates to Affera products
• Participate in special projects as requested by the US Field Service Manager or designee
• Participate in and provide technical training to physicians, EP technicians and department managers at customer sites

Requirements:

• High School Diploma or equivalent required
• 4 years of technical, clinical field service, technical internship or clinical customer support experience
• Bachelor's degree in an Engineering discipline
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation
• Ability to troubleshoot problems and technically diagnose medical equipment
• Excellent English writing and verbal communication skills
• Excellent time management skills and detail oriented
• Flexibility to travel frequently including possible international locations
• Ability to work independently, self-motivated and without direct supervision
• Extensive direct, face to face customer contact and interaction
• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services