Senior Project Manager

Red Antler is seeking a Senior Project Manager to own the delivery and success of complex client accounts. This role involves coordinating cross-functional teams to ensure projects run smoothly and meet strategic goals while maintaining high client satisfaction.

Responsibilities:

• Own end-to-end project management for our most complex accounts, ensuring seamless execution across all workstreams
• Manage client communications, expectations, timelines, scope, and deliverables with a high level of precision and professionalism
• Navigate ambiguity and complexity, proactively identifying risks, solving problems, and keeping projects on track
• Audit, optimize, and refine workflows to improve efficiency and scalability across accounts
• Partner closely with cross-functional teams (creative, growth, lifecycle) to ensure alignment and high-quality output
• Lead kickoff processes, project planning, and ongoing execution for high-priority initiatives
• Ensure all work meets internal standards and client expectations through strong QA and attention to detail
• Drive operational excellence by improving systems, processes, and ways of working through feedback loops and collaboration with your manager.(ClickUp, onboarding/offboarding, etc.)
• Maintain a high billable workload while balancing strategic oversight of complex projects
• Build strong client relationships by acting as a trusted, solutions-oriented partner

Requirements:

• 6-10+ years of project management experience in marketing, creative, or ecommerce agencies
• Strong background in process creation, system implementation, and client-facing delivery
• Excellent communication, strategic thinking, and delegation skills
• Agency experience managing multiple service lines is required
• Proactive, solution-oriented, and able to 'fix and build' within a growing agency environment
• Experience with project QA tools, client communication platforms, or workflow automation