Customer Solution Engineer

Gridsight is a rapidly growing Grid/CleanTech startup focused on accelerating global electrification and decarbonization through a vertical SaaS platform for electricity utilities. As a Customer Solution Engineer, you will manage the delivery and implementation of the platform, ensuring maximum value for utility customers while fostering strong relationships and supporting ongoing operational needs.

Responsibilities:

• Manage the delivery of the Gridsight platform, working closely with US customers to identify, acquire and validate required data sources
• Coordinate internal platform setup activities with Gridsight data engineers, including establishing data pipelines and ensuring successful ingestion of customer data
• Ensure timely delivery of the platform, meeting defined milestones and performance standards
• Conduct thorough quality assurance checks and troubleshoot potential issues to maintain platform quality and performance
• Establish and manage the scheduling and maintenance of ongoing data transfers (e.g. regular data transfers), ensuring the platform remains current and aligned with customer refresh requirements
• Manage ongoing customer engagement and support, including coordinating ongoing operational meetings, engagement and platform access
• Monitor platform performance, triage issues, and collaborate with data engineering teams to resolve technical challenges quickly and effectively
• Partner with Gridsight subject matter experts to promote the adoption of the platform across customer organizations including through the identification, scoping and delivery of strategic additional services where required
• Identify and act on opportunities to collaborate with Gridsight product and engineering teams to achieve customer requirements through ad-hoc support, refinement of existing features and development of new functionalities
• Support the rollout of product enhancements and data integrations to enable high-impact use cases and maximize platform value
• Ensure the platform remains reliable, responsive, and aligned with evolving customer needs
• Serve as a trusted partner to customers by cultivating strong, collaborative relationships and maintaining open, consistent communication
• Develop a deep understanding of customer goals, operational challenges, and priorities to support successful project execution
• Set and align expectations with both customers and internal teams; proactively identify risks, surfacing blockers, and implement mitigation strategies
• Manage timelines and deliverables to ensure high-quality, on-time outcomes
• Communicate technical platform issues, resolutions, and timelines clearly to ensure transparency and alignment with customer expectations

Requirements:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field
• Experience in a technical role solving complex problems (i.e., software engineer, electrical engineer, data engineer, integration specialist/consultant)
• Proven experience with data analysis tools and techniques (SQL, Excel, data visualization tools)
• Strong problem-solving skills and a methodical approach to troubleshooting technical issues
• Knowledge and experience with electrical power systems is advantageous
• Details-orientated project management skills, with a track record of coordinating cross-functional teams and ensuring on-time, high-quality deliverables
• Exceptional communication and presentation skills, capable of interfacing with both technical and non-technical stakeholders to maintain trust and manage expectations
• Customer-focused mindset with the ability to build and maintain strong client relationships
• Proven problem-solving abilities and a self-starter mentality, comfortable working in a fast-paced startup environment